Kick-D Refund & Return Policy
30-Day “Make it Right” Guarantee
At Kick-D, your satisfaction is our highest priority. We want you to be delighted with every piece of clothing you purchase from us. If you have any issues with your order, contact us within 30 days of receiving it, and we’ll work to find a solution that makes things right.
Quality Concerns
If you encounter any quality-related problems, please provide clear photos of the items on a flat, well-lit surface. This allows us to address the issue swiftly and accurately.
Return and Refund Conditions
We offer replacements or refunds for products with significant problems upon arrival, such as damage, defects, or discrepancies from the description.
Return Timeframe
Contact us within 30 days of receiving your order to start a return. Our customer support team is here to help guide you through the process.
Refund Processing
Refunds will be credited back to your original payment method. Once the return is completed, the refund should appear within 5 business days.
Cancellation Policy
- Orders can be canceled within 24 hours of placement.
- Once the order is processed, it cannot be canceled.
- After delivery, you have a 30-day window to request a return.
Damaged, Defective, or Incorrect Goods
For any damaged, defective, or incorrect items, you have 30 days from delivery to initiate a return. Please inform us immediately if there are any issues with your order.
Return Shipping Costs
- Free Returns: If your order arrives damaged, defective, or incorrect, return shipping is free, and we’ll cover the costs.
- In other cases, such as sizing issues or a change of mind, the customer is responsible for the return shipping fees, which are non-refundable.
Returning Goods Policy
Returns for sizing issues, change of mind, or buyer’s remorse are generally not accepted. In special cases, we may allow returns with a 20% restocking fee, and the customer is responsible for the return shipping costs.
Note: Custom-printed items, including those with personalized names or details, are not eligible for returns or exchanges. Please double-check sizes and customization details before purchasing.
Products Returned After the Cancellation Period
Return requests made after 30 days from the delivery date are not eligible for a refund or return.
Exchanges
If you need a different size or color, exchanges are possible with a 20% restocking fee, and the customer covers the return shipping costs.
Cancellation Process
To cancel your order, email us at returns@kick-d.com within 24 hours of placing your order. Orders cannot be canceled once they are shipped.
Return Address
Contact our support team to obtain the return address and an RMA number before sending any items back.
How to Request a Return or Refund
Email us at returns@kick-d.com to initiate the return process. Our team will provide shipping and packaging instructions for a smooth return experience.
Lost or Delayed Orders
In rare cases of delayed or lost packages, compensation is only available if Express Shipping was used. A refund will be issued for lost packages once the courier’s claim process is complete.
Visit us at kick-d.com for any additional questions or to explore our fashionable collections!